DEVELOPING AN INSTRUMENT FOR MEASURING E-COMMERCE DIMENSIONS
Abstract: MIS literature has not adequately addressed the measurement of electronic commerce dimensions. Measures are yet to be proposed to assess the effect of electronic customer relationship management (CRM) on customer loyalty. This paper presents the results of a study that was a first effort toward this end. The goal of this paper is to describe the theoretical underpinnings of three critical dimensions of electronic commerce and to develop instruments for measuring them: CRM, Internetís web tools and customer loyalty. Data from 170 information technology (IT) firms were used to assess the measures, using the PLS (Partial Least Squares) techniques and SPSS software. Practical and theoretical implications, recommendations, and directions for future research are offered.
Keywords: Trust, Loyalty, CRM, Web Sites, Empowerment, Personalization. Partnerships, Security
SERVICE ENGINEERING: AN INTERDISCIPLINARY FRAMEWORK
Liang-Chuan Wu Liang-Hong Wu
Abstract: The concept of service Science, Management, and Engineering (SSME) is an emerging interdisciplinary approach that combines fundamental management, and engineering theories. The objective is to help organizations improve their competitiveness in a rapidly changing business environment by exploring the true requirements of their customers, and setting up an effective service process with the support of IT. Despite the significance of SSME, few studies have attempted to develop a methodology to guide and implement SSME research. To address this research gap, we discuss the interdisciplinary nature of the SSME approach. We review related literature and theories, and explore the tools used in various fields relevant to SSME. Then, we propose a systematic three-phase framework for SSME research. Our interdisciplinary review and the proposed framework are designed to help researchers and practitioners utilize available SSME tools and theories. We believe the framework will enable researchers and practitioners to implement their respective SSME processes more effectively and efficiently.
Keywords: Framework, Interdisciplinary Theory, Service Science, Management and Engineering (SSME), Service Engineering
SOCIAL INFLUENCE AND INSTANT MESSAGING ADOPTION
Abstract: This study empirically investigated the influence of technology acceptance model factors, social influence factors and demographic factors on instant messaging adoption in the workplace. The research model addresses the need articulated by researchers to include social influence factors in the study of new technology adoption. An interesting finding is that in a factor analysis of the data, subjective norm and perceived critical mass loaded on one factor suggesting that in the workplace the distinction between the influence of subjective norm and critical mass may be blurred. Social Influence (subjective norm and perceived critical mass combined) was found to be a more important factor in determining IM adoption than perceived usefulness and perceived ease of use. Gender and age did not impact the adoption of IM in the study. The implications of the finding for research and practice are presented.
Keywords: Critical Mass, Instant Messaging, Subjective Norm, Technology Acceptance Model
Xin Luo Yong Lu Michael Polgar Yuanyuan Cao
Abstract: Computer crime hackers have been identified as a primary threat to computer systems, users, and organizations. Much extant research on hackers is conducted from a technical perspective and at an individual level of analysis. This research empirically examines the social organization of a hacker community by analyzing one network called Shadowcrew. The social network structure of this infamous hacker group is established using social networking methods for text mining and network analysis. Analysis of relationships among hackers shows a decentralized network structure. Leaders are identified using four actor centrality measures (degree, betweenness, closeness, and eigenvector) and found to be more involved in thirteen smaller sub-groups. Based on our social network analysis, Shadowcrew exhibits the characteristics of deviant team organization structure.
Keywords: Hacker, Hacker Groups, Shadowcrew, Social Organization, Network Analysis
Dmitriy Nesterkin Thomas Jones Bill Hardgrave
Abstract: Teams are an important part of the information systems (IS) field, in both practice and research. In practice, IS teams are the norm in software development. IS researchers have studied various aspects of IS teams, such as productivity and composition, among many others. In studying teams, researchers make the assumption that, in most cases, the aggregated responses from individual team members provide the Ďteam-levelí data needed to examine the phenomenon of interest. Bias due to non-response is acknowledged, but rarely controlled or explicitly considered in the analysis. This study examines the effects that individual within-team non-response and the factors that condition its effect have in biasing team-level research. In our examination, a list of maxims to be considered or followed by researchers is produced. The explicit consideration of non-response bias in team-level research should help strengthen the research which, in turn, will help the IS field better utilize teams.
Keywords: Non-Response Bias, Multi-Level Issues, Non-Sampling Errors, Team-Level, Group Level
Andy Koronios Daniela Nastasie
Abstract: This paper proposes a conceptual model for investigating the diffusion of ontologies in practice. The model is grounded in several well-established theories in Information Systems with influences from economics and market research and covers the diffusion of ontologies from three main perspectives: human, technology and environment (HTE). A case study research methodology was designed in order to collect and analyse empirical data in a qualitative manner based on the HTE model. During the first part of the study, individual and group interviews were conducted with 14 industry experts in four South Australian (SA) road authorities at state and local government level. The SA findings suggest that factors from the three dimensions, human, technology and environment, could act as either drivers or inhibitors of the diffusion process at various stages, operating as direct or indirect factors. A preliminary Ontology Diffusion Model (ODM) is proposed.
Keywords: Ontologies Adoption, Ontologies Implementation, Ontologies Diffusion, HTE model, Ontology Diffusion Model (ODM)
Shu-Chuan Wang Erin Sy Kwoting Fang
Abstract: This research uses a multi-dimensional customer value matched with the benefits/costs cognition-emotional response model to examine the post-adoption behavioral intention of online knowledge groups. Post-adoption behavioral intention includes continuous adoption intention and positive word≠of-mouth. Empirical results indicate that satisfaction is a crucial variable in predicting as well as explaining continuous adoption intention and positive word-of-mouth. Multi-dimensional customer value, through emotional value, directly influences satisfaction; this relationship proves the suitability of the cognition-emotional response path. Furthermore, from the multi-dimensional customer value and emotional response link we find that social value is the optimal variable in predicting emotional value, second is information quality value, followed by network externalities value, and then by system quality value. On the other hand, empirical results also indicate that the relationship between perceived costs and emotional value was not established, a possible explanation is that the research stimulus and samples are all voluntary and no payment was involved in using the research stimulus.
Keywords: Customer Value, Emotional Value, Satisfaction, Continuance Intention, Positive Word of Mouth
Keng-Boon Ooi Nathan Darmawan Alain Chong Voo-Hsien Lee
Abstract: The main aim of this paper is to examine the factors that affect consumersí decisions to adopt 3G. The factors that are studied in this research include perceived ease of use (PEOU), perceived usefulness (PU), perceived cost (PC), social influence (SI), self efficacy (SE), privacy and security (PS), and fun or enjoyment (FE). The collection of data comprises of 371 mobile phone users in Malaysia. Structural equation modeling was applied to test the hypothesis developed in this research study. The findings from this study indicated that PU, SE and PS have a significant impact on consumersí decision to adopt Third Generation (3G). There are several implications from this study. Firstly, this study focuses on 3G adoption in a fast growing, developing country. Secondly, our study has also extended traditional TAM models by incorporating additional variables related to culture. As many developing countries are starting to embrace 3G technology, our study allows the government as well as service providers of these countries to formulate appropriate business strategies based on our study.
Keywords: 3G, Technology adoption, Structural Equation Modeling, Technology Acceptance Model, Malaysia
Kent Walstrom Charles Thomas Ann Weber
Abstract: This study examined the changes in two aspects of studentsí attitude toward computers; (1) perceptions regarding the positive impacts of computers, and (2) perceptions regarding the negative impacts of computers. Subjects from an Introduction to Business Information Systems course were used for the study. The t-test and ANOVA statistical measures were used to examine attitudes and their changes over a 22 year time span. The first 13 years, 1988 to 2001, found an increasingly pessimistic attitude. This recent (2009) study showed mixed results. Current respondents were more optimistic about the positive impacts of computers while at the same time being more pessimistic about the negative impacts of computers. In general, female respondents were more pessimistic about the impact of computers than their male counterparts.
Keywords: Computer Technology, User Attitudes, Longitudinal Study
Jose Benitez-Amado Maria Perez-Arostegui Javier Tamayo Torres
Abstract: The relationships between information technology (IT), firm innovation and corporate sustainability are a recent and valuable research topic both for scholars and practitioners. To the best of our knowledge, little or no research has been performed so far to understand the relationships between IT resources, innovativeness and sustainability. This paper analyzes the relationships between two types of IT resources (technological IT and human IT resources), innovativeness and firmsí green management (GM) capabilities. Using survey data from Spanish firms this study finds that: (1) innovativeness is a core capability that helps the firm to develop GM capabilities; (2) the deployment of technological IT and human IT resources has a direct effect on the development of an innovative environment; and (3) IT impacts on GM capabilities through the capability of innovativeness.
Keywords: Information Technology Resources, Innovativeness, Environmental Management, IT-Enabled Organizational Capabilities
Pratyush Bharati Abhijit Chaudhury
Abstract: The knowledge-based view of the firm has motivated a rich stream of research on how social factors impact knowledge acquisition by firms. More recently, information systems research has seen an increasing interest in the effect of social influences on software assimilation. This paper combines these two streams to examine the impact of social influences on software assimilation within the firm, using knowledge acquisition as a mediating variable. A structural equation model using formative constructs is developed. In this study of small and medium firms, we investigate the assimilation of three different software systems that support manufacturing. The study finds that the research model is statistically significant and provides evidence that social influences from a firmís peers, vendors, and suppliers promote knowledge acquisition and software assimilation. The study recommends a proactive role on the part of technology and enterprise intermediaries to design SME-appropriate solutions to promote software assimilation.
Keywords: Social Influence, Knowledge Acquisition, Technology Assimilation, Formative Constructs