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Winter 2009-2010 (Vol 50, Issue 2) Table of Contents IMPLEMENTING IT SERVICE MANAGEMENT: ACASE STUDYFOCUSSING ONCRITICALSUCCESS FACTORS Queensland Health, a Australian government agency, implemented a centralised IT large service management model based on the ITIL framework. This paper presents an in-depth case study of the implementation. It sheds light on the challenges and breakthroughs, confirms a set of factors that contributed to the project’s success and offers a learning opportunity for other organisations. The study indicates that the commitment of senior management is crucial to the project’s success as is a project champion and the recognition of the need for an appropriate change management strategy to transform the organisational culture to a service-oriented focus. Maintaining close and forthright relationships with multiple vendors facilitates technology transfer to in-house staff while a benefits realisation plan is a valuable tool for tracking and communicating tangible and intangible project benefits to the project stakeholders. An effective project governance and execution process further contributes to the implementation success. Keywords: IT Service Management, IT Infrastructure Library, ITIL, Critical Success Factors, CSF, Public Sector, Case Study FACTORS AFFECTING THE ADOPTION LEVEL OF C-COMMERCE: AN EMPIRICAL STUDY The major objective of this paper is to examine the determinants of collaborative commerce (c-commerce) adoption with special emphasis on Electrical and Electronic organizations in Malaysia. Original research using a self-administered questionnaire was distributed to 400 Malaysian organizations. Out of the 400 questionnaires posted, 109 usable questionnaires were returned,yielding a response rate of 27.25%. Data were analysed by using correlation and multiple regression analysis. External environment, organization readiness and information sharing culture were found to be significant in affecting organizations decision to adopt c-commerce. Information sharing culture factor was found to have the strongest influence on the adoption of c-commerce, followed by organization readiness and external environment. Contrary to other technology adoption studies, this research found that innovation attributes have no significant influence on the adoption of c-commerce. In terms of theoretical contributions, this study has extended previous researches conducted in western countries and provides great potential by advancing the understanding between the association of adoption factors and c-commerce adoption level. This research show that adoption studies could move beyond studying the factors based on traditional adoption models. Organizations planning to adopt c-commerce would also be able to applied strategies based on the findings from this research. Keywords: Collaborative Commerce, Technology Adoption, Collaborative Supply Chain TECHNOLOGY MAJORS: WHY ARE WOMEN ABSENT? IT jobs continue to increase; however, the number of women pursuing a career in technology has declined. We conducted a study of incoming freshmen to examine previous course taking patterns, access to computers, interest in technology majors and reasons students opted in or out of a technology major. Males and females exhibited differences in course taking patterns. We found a significant difference in course taking patterns in physics, but not differences in computer access. We also report on perception of technology majors. Keywords: Gender In Computing, Information Technology Jobs INFORMATION TECHNOLOGY INVESTMENTS: DOES ACTIVITY BASED COSTING MATTER? The factors and conditions that affect the success or failure of information technology (IT) investments are still not well understood. One proxy for measuring success is stock performance. In this paper we explore the contribution of internal business practices, specifically the cost management system used by firms, on the stock price reaction to announcements of IT investments, using event study methodology. In addition, building on resourcebased view theory, we look at how a combination of internal and external factors, specifically perceived risk factors and market conditions, impact the stock price reaction. Keywords: Cost Management System, Market Value, Event Study, Information Technology Success WEALTH CREATION FROM INFORMATION TECHNOLOGY INVESTMENTS USING THE EVA® EVA has recently been touted by the business press, analysts and researchers as the best method for assessing firm performance. EVA focuses on maximization of incremental income above capital costs while adjusting for accounting items frequently used to manager earnings. In the current study, EVA is used to assess differences in firm performance as related to IT investment in order to add charity to conflicting results in the extant research. Our study focuses on manufacturing firms during 1998-2000 when there was widespread adoption of factory automation, enterprise resource planning and advanced production scheduling systems. Consistent with several earlier studies, results in the sample firms were inconsistent when applying traditional accounting measures (i.e., IT investment was not correlated with increases in ROI and ROA but was correlated with ROE and ROS). However, a significant relationship exists between IT investment and EVA, indicating increased IT investment was associated with increased wealth creation. Keywords: Information Technology Spending, Firm Performance, Economic Value Added (EVA®), Market Value Added, Value Based Management WORKPLACE MANAGEMENT AND EMPLOYEE MISUSE: DOES PUNISHMENT MATTER? With the ubiquitous deployment of Internet, workplace Internet misuse has raised increasing concern for organizations. Research has demonstrated employee reactions to monitoring systems and how they are implemented. However, little is known about the impact of punishment-related policies on employee intention to misuse Internet. To extend this line of research beyond prior studies, this paper proposes an integrated research model applying Theory of Planned Behavior, Deterrence Theory, and Theory of Ethics to examine the impact of punishment-related policy on employees’ Internet misuse intentions. The results indicate that perceived importance, perceived behavioral control and subjective norms have significant influence on employee intention to avoid Internet misuse. Contrary to expectations, there is no support for the influence of punishment severity and punishment certainty. Keywords: Workplace Internet Use Monitoring, Internet Misuse, Monitoring, Behavioral Intentions THE DRIVING FORCES FOR DESIGN PROJECT EFFECTIVENESS This study attempts to look at the internal and external factors which result in improved interior design project management through the proposal and empirical validation of a theoretical model. The model incorporates three major dimensions: users’technology readiness, their perceptions of information system quality, and project management effectiveness. Sample data collected from 50 interior design companies located in north, central and southern urban cities in Taiwan (n = 497) were analyzed using structural equation modeling (SEM). Results showed that both users’ technology readiness and information system quality have positive effect on project effectiveness. Specifically, technology readiness influences project management effectiveness indirectly through information system quality, indicating that it is crucial for organizations to invest and enhance quality technological performance support tools in conjunction with fostering users’ acceptance and readiness of technology adoption and application. Keywords: Technology Readiness, Information System Quality, Project Management Effectiveness IT CERTIFICATION USE BY HIRING PERSONNEL This paper uses the theory of planned behavior (TPB) to explore the factors that affect hiring personnel’s intention to use IT certification in the hiring process. It demonstrates the usefulness of adding Cognition and Affect as predictors of Attitude in this domain. Analysis by structural equation modeling indicated that all original TPB constructs, Attitude, Subjective Norm, and Perceived Behavioral Control, are significant in predicting behavioral intention, and that both Affect and Cognition significantly influence Attitude. These findings add to our understanding of IT certification usage in hiring decisions and provide support for the addition of Affect and Cognition in future TPB research. Keywords: IT Certification, Theory Of Planned Behavior, Employee Selection, Hiring, Affect, Cognition EFFECTS OF HRM PRACTICES ON IT USAGE Since IT plays a critical role in leveraging or exploiting human and business resources, it is likely that HRM practices may have different effects on IT usage under the influence of different sources of IT capabilities. This study examines the moderating effects of the source of IT capability (Internal vs. External) on the relationship between HRM practices and IT usage. The results indicated that organizations with internal IT capability, HRM practices such as employee participation, clearly defined jobs and extensive formal training were significant in predicting IT usage. However for organizations that used external IT capability, only internal career opportunities was significant in predicting IT usage. Keywords: HRM Practices, IT Usage, IT Capability, Outsourcing, Insourcing THE FACTORS AFFECTING SUCCESS OF KNOWLEDGE-BASED SYSTEMS AT THE ORGANIzATIONAL LEVEL The success of information systems (IS) has long been studied in various contexts. Yet, few previous studies have examined the success of knowledge-based systems (KBSs) taking into consideration the knowledge-intensive nature of KBSs. This study aims to identify the success factors of KBSs from the knowledge-sharing perspective. Given this purpose, we developed a research model by combining a knowledge-sharing framework with DeLone and McLean’s IS success model. The model was tested using data gathered through a field survey of 60 organizations. The results showed that three organizational factors, namely, codifiability of knowledge, absorptive capacity, and relationship. Keywords: IS success, Knowledge-based System (KBS), Knowledge sharing, Interorganizational Relationships TOWARD A THEORY OF INFORMATION TECHNOLOGY PROFESSIONAL COMPETENCE Based on a field study of information technology (IT) executives a theoretical model of knowledge, skills, and abilities desired for IT professionals is developed (The Theory of IT Professional Competence). The field study consists of two group data gathering events with IT executives using a nominal group technique. The model is built by analyzing the data using the constant comparison approach proposed in the grounded theory literature. The model is then substantiated and strengthened using related skills concepts from the literature. This research makes a contribution on several dimensions: methodological, theoretical, managerial, and academic. For example, the theory should help to better understand gaps between IT academic programs, employers’ needs, and IT students’ perceptions. Keywords: Knowledge, Skills, And Abilities (KSAs);Nominal Group Technique; Qualitative Research; Theory Development; Grounded Theory, Curriculum Development MOBILE DATA SERVICE DEMOGRAPHICS IN URBAN CHINA Mobile data service (MDS) is very popular in China due to the country’s huge cell phone user base and large mobile communication networks. Replicating the Unified Theory of Acceptance and Use of Technology (UTAUT), this paper explored the moderating effects of personal characteristics on the decision pattern of 3G MDS acceptance. The study applied SEM model comparisons and hierarchical multiple regression procedures to the survey data collected from 1,432 urban participants in China. The results showed that age, experience, and location had strong moderating effects on the MDS acceptance model in urban China. This study also revealed that gender and income exert evident confounding effects over MDS acceptance decisions. Important results and implications were also discussed. Keywords: Mobile Data Services, Demographics, Technology Acceptance, UTAUT, China UTILITY COST PERSPECTIVES IN DATA qUALITY MANAGEMENT The growing costs of managing data demand a closer examination of associated cost-benefit tradeoffs. As a step towards developing an economic perspective of data management, specifically data quality management, this study describes a value-driven model of data products and the processes that produce them. The contribution to benefit (utility) is associated with the use of data products and costs attributed to the different data processing stages. Utility/cost tradeoffs are thus linked to design and administrative decisions at the different processing stages. By modeling and quantifying the economic impact of these decisions, this study shows how economically superior data quality management policies may be developed. To illustrate it, the study uses the model to develop a data quality management policy for online error correction. The results indicate that decisions that consider economic tradeoffs can be very different compared with decisions that are driven by technical and functional requirements only. Keywords: Data Quality Management, Data Warehouse, Information Value, nd Metadata INTENDED BELIEFANDACTUAL BEHAVIOR IN GREEN COMPUTING IN HONG KONG Research in green computing is mainly focusing on the practices of IT vendors and businesses. This paper examines the belief and behavior of IT users in green computing. Based on the Theory of Reasoned Action and Theory of Planned Behavior, this paper concludes that 1) the attitude toward green computing is the dominant factor explaining the belief or intention of IT users to practice green computing, and 2) the perceived behavior control toward green computing has the most influence on IT users to actual green computing behavior. Keywords: Green Computing, IT Users, Theory of Planned Behavior, Theory of Reasoned Action THE EFFECTS OF STEREOTYPE THREAT ON MIS STUDENTS: AN INITIAL INVESTIGATION Stereotype threat occurs when a member of a group can be stereotyped as having certain negative characteristics. Fear of confirming the stereotype then increases apprehension, resulting in the person exhibiting lowered performance. This study examines the extent to which stereotype threats might account for performance differences between male and female students in IT-related majors when working on analytical tasks. The theory supports the contention that males may outperform females on certain tasks but attributes the reason to psycho-social factors and not to innate ability. As expected, the results of this study indicated that females who were told their performances would be lower than their male counterparts scored higher in their work quantity, but lower in their work quality. For the women where no stereotype threat was introduced, scores were comparable to the men’s, lending support to this theory. The implications of stereotype threats for IT-related majors and professionals are discussed. Keywords: Stereotype Threat, Gender Studies, Experimental Design ROLE OF TRUST IN ADOPTION OF ONLINE AUTO INSURANCE While online automobile insurance business is growing rapidly, systematic and focused studies lack behind significantly. This empirical study assesses the relationship among web-service quality, trust, and purchase intention. The results suggest that web-service quality has a significant impact on customer trust, which in turn significantly impacts the customer's intention to purchase auto insurance online. this study provides useful guidelines for online auto insurers contemplating differentiated marketing strategies based on web-system quality, information quality, and various trust factors such as product trust, service trust, and company trust. Furthermore, this exploratory study makes a contribution to the research community by providing a theoretical framework for future studies on e-commerce in general and online auto insurance in particular. Keywords: TAM, Online Auto Insurance, Trust, Purchase Intention, Korea, E-Commerce
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