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Winter 2007-2008 (Vol 48, Issue 2) Table of Contents DEVELOPING A CONTINUOUS AUDITING ASSISTANCE SYSTEM UNDERSTANDING SERVICE QUALITY AND RELATIONSHIP QUALITY IN IS OUTSOURCING: CLIENT ORIENTATION & PROMOTION, PROJECT MANAGEMENT EFFECTIVENESS, AND THE TASK-TECHNOLOGY-STRUCTURE FIT A national survey of firms that participated in outsourcing relationships was conducted, and service quality and relationship quality were found to be significantly and positively related to each other and both had a significant impact on user satisfaction. However, the intricacies of the causal effects between the two autonomous constructs, service quality and relationship quality, are a source of interest. In post-analysis theory building, we give a conceptual model that proposes that the positive causal effect of service quality on relationship quality would be positively moderated by the client orientation and promotion effectiveness of the vendor, while the positive causal effect of relationship quality on service quality would be mediated by the project management effectiveness. Hence, this paper comprises of two related parts: first an empirical study, and secondly developing a theory and conceptual model that delve into the causalities involved in service quality, relationship quality, and the role of Internet technologies and collaboration tools. Keywords: Service Quality, Relationship Quality, Outsourcing, Internet DETERMINANTS OF REACH AND LOYALTY — A STUDY OF WEBSITE PERFORMANCE AND IMPLICATIONS FOR WEBSITE DESIGN For many organizations the corporate website has emerged as the primary vehicle for inter-organizational and intraorganizational information exchange, as well as for sales and promotion activities. The performance of websites in terms of the extent to which they can attract and retain traffic, strongly influences the volume of business transacted on them. Identification of factors that influence website performance is therefore necessary, for appropriately focusing website development efforts toward specific design parameters and including relevant performance-influencing features within the website. Although studies have described different characteristics related to websites, a systematic and comprehensive identification of antecedents to website performance is missing. This paper is based on an empirical study of the performance of 190 websites. It identifies seven factors that influence two different measures of website performance, the Reach and Loyalty. Information content, usability, ease-of-navigation and security are significant predictors of Reach. Ease-of-navigation, customization, security and availability are determinants of Loyalty. The paper explains these results and uses them to suggest guidelines for website design. Keywords: Website Reach, Website Loyalty, Website Design, Website Characteristics THE PHASES OF ERP SOFTWARE IMPLEMENTATION AND MAINTENANCE: A MODEL FOR PREDICTING PREFERRED ERP USE Nearly all information technology educators and practitioners are familiar with the concept of a systems development life cycle (SDLC). The SDLC model is mainly based on new software development. The stages vary based on methodology, but mostly include planning and requirements definition, analysis, design of the new system, implementation, and post-implementation support such as maintenance and security. Less explored and known are the stages involved in commercial off the shelf installation. The actual implementation of commercial off the shelf software ERP (enterprise resource planning) systems is an area that is suggested to have a life cycle of its own. The importance of specific phases of this ERP implementation life cycle is the subject of this study. By surveying SAP enterprise resource planning implementations at two divisions of a major manufacturing company, a confirmatory factor analysis confirms the existence of four distinct phases of ERP implementation — preparation and training, transition, performance and usefulness, and maintenance. In addition, the overall preferred ERP use is studied and compared with these factors. It was found that the two significant phases which directly influenced preferred ERP use were preparation and training phase, and performance and usefulness phase. Neither transition nor maintenance was found to significantly affect preferred ERP use. This suggests to practitioners that more focus needs to be placed on the key determinants of preferred ERP use — preparation and training phase, and performance and usefulness phase. Keywords: Enterprise Resource Planning, Systems Development Life Cycle, Preparation, Training, Performance, Usefulness ESTIMATING THE DETERMINANTS OF CEO COMPENSATION IN THE INFORMATION TECHNOLOGY INDUSTRY This study analyzes the determinants of CEO compensation for the IT industry. A ten-year longitudinal analysis (1992-2002) was conducted utilizing the panel data estimation technique to determine the factors that affect CEO compensation. Sixty IT companies were studied. We determined that firm performance measures have a positive effect on compensation, while experience has little impact. We present an analysis and discussion of determinants of CEO compensation within the IT industry. This study is significant because it quantitatively analyzes those factors that have an immediate impact on compensation and those factors that have minimal impact. Keywords: CEO, Compensation, Information Technology THE IMPACT OF THE HUMAN ELEMENT IN THE INFORMATION SYSTEMS QUALITY FOR DECISION MAKING AND USER SATISFACTION This research analyzes the influence degree of the human element in the development and the operation quality of the successful information systems for Decision Making and User Satisfaction, based on a designed model research for this purpose. The empirical study is carried out in six Higher Education Institutions in the northeast of Mexico (94 questionnaires) by statistical tool well known as Partial Least Squares. The results show that User Participation, Manager Support and Information Quality are the elements with the most impact, mainly on Satisfaction (81.7% explained variance). Keywords: Decision Making, User Satisfaction, Human Element, Information System Quality A PARADIGM OF NETWORK SECURITY DESIGN: MODEL FOR TEACHING NETWORK SECURITY This paper describes a paradigm of networking security informed by ethics and user behavior. This paradigm serves as a guide not only for pedagogical purposes but also as a blueprint for those who are considering developing a network security lab. We provide an overview of security networks and describe tools that may be used. After a comprehensive discussion of the networking paradigm and its use in security, we present weekly topics and lab experiments for a networking security course. Keywords: Innovative IT Education, Security, Networks, Ethics, Hacking AN EMPIRICAL STUDY OF TRUST OF THIRD PARTY RATING SERVICES While third-party trust assurance programs such as TRUSTe and BizRate are playing an increasing role in facilitating online transaction, few studies have examined the antecedent factors that can lead to the trust of such programs. In this study, we develop a model of trust for a special type of third-party trust programs, i.e., Internet Business Rating Services. Perceived reputation, integrity, and competence were identified as important antecedent factors to the trust of IBRS. Our results show that perceived integrity and perceived competence were found to have significant impact on consumer trust of IBRS. Perceived reputation, however, only had significant effect for people with low trust propensity. Our study contributes to the trust literature by identifying areas of focus for IBRS and explaining why different IBRS and other third-party trust assurance programs may be used differently in the online marketplace. Keywords: None provided FACTORS THAT INFLUENCE THE PERFORMANCE OF COMPUTER-BASED ASSESSMENTS: AN ExTENSION OF THE TECHNOLOGY ACCEPTANCE MODEL This paper introduces an exploratory research program on computer-based training and assessment used in different types of hybrid classes to determine efficacy and applicability for training and education. Our objective was to develop and perform an initial test of a new model on the influence of individual and technical characteristics on learning outcomes through their effect on in-class lectures and outside-class computer training phases of knowledge and skills acquisition and testing. The overall research question addressed the factors that influence the performance of computer-based assessments. Thirty-six questions were posed to over 400 students with direct and current experience using computer-based training and computer-based assessments for course credit. The findings suggest there is a strong potential for student as well as corporate benefits in training using traditional lectures and computer-based training and assessment tools. The revised TAM model used in this study was found to be a valid model for investigation and can be useful in understanding some of the factors that can enhance the performance of computer-based assessments. Keywords: TAM Model, Computer-Based Training, Computer-Based Assessments, Training, Educational Technology, Hybrid Classes THE KM CHAIN — EMPIRICAL STUDY OF THE VITAL KNOWLEDGE SOURCING LINKS Knowledge management is an important element for success in the modern organization. Much current research has focused on the implementation of IT infrastructures in creating an effective knowledge management system. However, literature has suggested a number of other factors which must be considered. This study proposes a knowledge management model that views IT application and worker learning motivation as critical factors which promote knowledge sourcing activities, knowledge sourcing activities then stimulate learning outcomes in knowledge acquisition and application. Sample data collected from a high-tech company in Taiwan (n = 466) were analyzed using structural equation modeling (SEM). Results showed that IT application and learning motivation are critical elements in successful knowledge management. Specifically, IT application and learning motivation influences learning outcome indirectly through knowledge sourcing channels, indicating that it is crucial for organizations to promote various channels of knowledge sharing in conjunction with IT investments and fostering learning motivation. Keywords: Knowledge Management, Information Technology, Learning Motivation, Knowledge Sourcing AN EMPIRICAL INVESTIGATION OF KNOWLEDGE MANAGEMENT SYSTEM'S SUCCESS Assessing the success of knowledge management systems within organizations is vital. To understand if this is a viable technology that will have lasting value, we propose and test a model to measure the success of knowledge management systems within knowledge-based organizations based on the widely accepted DeLone and McLean [14][15][16] IS Success Model. We adopted the generic framework of the IS Success Model and customized it to the context of knowledge management systems. This research provides an empirical study by constructing a set of questionnaire items to measure knowledge management system success and to answer the following questions: (1) What are the appropriate dimensions for evaluating the success of KMS? (2) Is there any relationship between these dimensions? (3) Does the extent of KMS use vary greatly according to the KMS' system quality, its knowledge quality and its service quality? Eighteen organizations were surveyed and the results are presented here in. Keywords: Knowledge Management Systems (KMS), Delone and McLean Information Success Model, Knowledge management systems success
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